anyone know a repair shop for modern trains?

I recommend you return it to where it was purchased for a replacement or refund.

Bob

If it is a brand new engine, send it back to Lionel for repair or (what I would do) send it back to the place of purchase for replacement or full refund. 

it's not brand new so there is no warranty from lionel left on this one. i'm just exploring options if i can get it fixed and have the seller i bought it from pay me back for the shipping damages. 

A LHS should be able to take care of a repair like that for you.It will work out.Nick

If you sent that to me, I could have her up in running in no time. Yes, I feel that confident I could do the job. Most of these repairs require a steady hand and a high degree of patience mixed with a little mechanical experience. Though I am not an official repair station as such, I can do various repairs. I love working on locomotives and helping others with their issues.

That being said, I also recommend that if something is broken in shipment that the party receiving said item must contact both the shipper and the shipping company to determine any liability. These locomotives we buy/purchase are not cheap, but when they arrive broken, we sometimes feel as though they are cheaply made. Well, perhaps they are, but in reality, if people just took the time to pack things correctly and very carefully, this would eliminate the need for repairs right out of the box.

Most repairs, whether modern or old would not be required if people just stopped and thought about what it is they are shipping to others.

Assembly line

cart

truck

bigger truck

cargo container

cargo container truck

crane lift

ship

truck again

train

small truck

cart

Yes, there are a litany of things that can and will go wrong when shipping these rather expensive items and I do feel your pain.........

Pete

GIT UR

Contact Alex M. He does all my train repairs.

JohnB