Atlas #6910 O turntable issues

Update! For future people that may have this issue. Call up ol Atlas and for around $8 shipped they'll send you an upgrade kit that replaces the cap/spring/ball bearing design and instead uses a single piece that, according to them, will never need to be replaced unlike those darn springs. 

Jack118711 posted:

Update! For future people that may have this issue. Call up ol Atlas and for around $8 shipped they'll send you an upgrade kit that replaces the cap/spring/ball bearing design and instead uses a single piece that, according to them, will never need to be replaced unlike those darn springs. 

I took a look at their website and didn't see that kit listed anywhere. Do you have a part number or is this a phone order only item?

Davety posted:

Jack118711 posted:

Update! For future people that may have this issue. Call up ol Atlas and for around $8 shipped they'll send you an upgrade kit that replaces the cap/spring/ball bearing design and instead uses a single piece that, according to them, will never need to be replaced unlike those darn springs. 

I took a look at their website and didn't see that kit listed anywhere. Do you have a part number or is this a phone order only item?

Yep gotta call

Jack. I called today and spoke with Steve in parts.  He had no such part or upgrade kit for the turntable.  Did you get yours yet?  Maybe you can post a part number for us? 

Patrick1544 posted:

Jack. I called today and spoke with Steve in parts.  He had no such part or upgrade kit for the turntable.  Did you get yours yet?  Maybe you can post a part number for us? 

That’s weird... and it had no part number with it at all. It came in zip locks labled “short” and “long” 

Thanks anyway.  Sure does sound strange way to issue a part, though.  Non-inventory.  

The person you need to talk to at Atlas is Bill Serratelli, 908-687-0880 X-7132. The parts were seperate pieces and Bill usually put them together to send to customers.

So, do I understand this is a kit for the older turntable model that provides improved parts for the two connectors for the track power?

Thanks for any updates- I plan to call Bill at Atlas tomorrow per Steve's direction.