just found out the lionel service turnaround time to repair my brand new alco pa santa fe diesel program problems is 4-6 weeks, especially after waiting 8 weeks for an RAN!!!!! boy that hurts. 

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tangoman posted:

just found out the lionel service turnaround time to repair my brand new alco pa santa fe diesel program problems is 4-6 weeks, especially after waiting 8 weeks for an RAN!!!!! boy that hurts. 

Our stuff will be out of warranty before we get to run it! 

I just talked to lionel service and they confirmed that they will extend warranty period to cover the time engines are in for repair and for the delay while they were shut down. so it looks like warranty clock will start ticking down when repaired unit is shipped back. I have nothing in writing to that effect. it is the right thing to do. kudos to lionel, if they follow thru on this. it takes some of the sting out of it.

BNSF-Matt posted:

I called on Monday for the RMA and was told it would be emailed to me. Still haven't seen anything on it, I guess I'm going to have to follow up.

Matt,

Don’t be too impatient!  It took about a week before I got an RA#.  They are really backlogged !  It will come !

Fredstrains posted:
BNSF-Matt posted:

I called on Monday for the RMA and was told it would be emailed to me. Still haven't seen anything on it, I guess I'm going to have to follow up.

Matt,

Don’t be too impatient!  It took about a week before I got an RA#.  They are really backlogged !  It will come !

Thanks Fred.

pennsyforever posted:

After six months and three trips to Lionel service, my ABBA Lionel PRR PA is actually working correctly.  Wow.  And with all those trips, the locos were not damaged.  

Pennsyforever 

Shocking !  My mr muffins special run Hudson came damaged, I took a refund rather than dealing with Lionel.

pennsyforever posted:

Your dealer gave you a refund?  I could not get my dealer to help me at all.  I am glad I have the trains, the sound is the best I have ever heard, but 3rd Rail pulls much stronger.

Pennsyforever

Just goes to show you. When dealing with a quality dealer as mentioned above you get quality service. When a dealer won’t help or tells you to go direct to Lionel I remind them that I didn’t buy it from Lionel I bought it from YOU. 

Rod Miller

I recently sent them a locomotive to repair.  They received it on 11/13; they shipped it out on 12/4.  Taking weekends and the Thanksgiving holiday into consideration, they had it for 14 working days.  That is really not too bad.

Dan

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