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I just talked to lionel service and they confirmed that they will extend warranty period to cover the time engines are in for repair and for the delay while they were shut down. so it looks like warranty clock will start ticking down when repaired unit is shipped back. I have nothing in writing to that effect. it is the right thing to do. kudos to lionel, if they follow thru on this. it takes some of the sting out of it.

Fredstrains posted:
BNSF-Matt posted:

I called on Monday for the RMA and was told it would be emailed to me. Still haven't seen anything on it, I guess I'm going to have to follow up.

Matt,

Don’t be too impatient!  It took about a week before I got an RA#.  They are really backlogged !  It will come !

Thanks Fred.

pennsyforever posted:

Your dealer gave you a refund?  I could not get my dealer to help me at all.  I am glad I have the trains, the sound is the best I have ever heard, but 3rd Rail pulls much stronger.

Pennsyforever

Just goes to show you. When dealing with a quality dealer as mentioned above you get quality service. When a dealer won’t help or tells you to go direct to Lionel I remind them that I didn’t buy it from Lionel I bought it from YOU. 

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