just found out the lionel service turnaround time to repair my brand new alco pa santa fe diesel program problems is 4-6 weeks, especially after waiting 8 weeks for an RAN!!!!! boy that hurts. 

Original Post
tangoman posted:

just found out the lionel service turnaround time to repair my brand new alco pa santa fe diesel program problems is 4-6 weeks, especially after waiting 8 weeks for an RAN!!!!! boy that hurts. 

Our stuff will be out of warranty before we get to run it! 

I just talked to lionel service and they confirmed that they will extend warranty period to cover the time engines are in for repair and for the delay while they were shut down. so it looks like warranty clock will start ticking down when repaired unit is shipped back. I have nothing in writing to that effect. it is the right thing to do. kudos to lionel, if they follow thru on this. it takes some of the sting out of it.

BNSF-Matt posted:

I called on Monday for the RMA and was told it would be emailed to me. Still haven't seen anything on it, I guess I'm going to have to follow up.

Matt,

Don’t be too impatient!  It took about a week before I got an RA#.  They are really backlogged !  It will come !

Add Reply

Likes (0)
Post
OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
330-757-3020

www.ogaugerr.com
×
×
×
×
×