NorthLima Train Works

I have heard that NorthLima Train Works are not answering emails or messages left on their voice mail.  I have also heard they no longer take PayPal and are not responding to parts ordered. I want to place an order but want to make sure they are still in business.........has anyone heard anything about them?

Thanks,

Ed Goldin

Lionel Authorized Repair Station

Specializing in American Flyer, S-Helper and

American Models TMCC Installations

Authorized ERR Dealer

Member TCA & NASG 





 

 

Original Post

Hard to get ahold of. If Lionel is going to make them part of their parts supply chain they really, really, really need to make the web site and customer communications better. How can they have nothing for sale on the "bay"??

I too went on eBay and can't find any items from them using Lioneltrainparts2009. I hope someone from the company would spot this and answer our questions.

Ed Goldin

Lionel Authorized Repair Station

Specializing in American Flyer, S-Helper and

American Models TMCC Installations

Authorized ERR Dealer

Member TCA & NASG 





 

 

BobbyD posted:

Hard to get ahold of. If Lionel is going to make them part of their parts supply chain they really, really, really need to make the web site and customer communications better. How can they have nothing for sale on the "bay"??

I think you are over-characterizing the relationship there.

Lionel sold what was left of older parts back then so they would not have to deal with it.  It was so long ago at this point, I would have to imagine today's Lionel has no cares (nor influence) for how NLTW is handling the business.  I'm sure when they originally sold off these parts, there was at least some decent level of evaluation to see if NLTW would be a good fit in terms of being able to satisfy customer needs, but that was a long, long, time ago. 

To the best of my knowledge the only connection today is the reference to some parts being "available from NLTW".  I look at that as a bread crumb that is a step better than just seeing "unavailable", but it's just a possible shot at a part, not a guarantee.

I ordered some items from them on a few occasions in the past, but nothing recently.

-Dave

Dave45681 posted:
BobbyD posted:

Hard to get ahold of. If Lionel is going to make them part of their parts supply chain they really, really, really need to make the web site and customer communications better. How can they have nothing for sale on the "bay"??

I think you are over-characterizing the relationship there.

Lionel sold what was left of older parts back then so they would not have to deal with it.  It was so long ago at this point, I would have to imagine today's Lionel has no cares (nor influence) for how NLTW is handling the business.  I'm sure when they originally sold off these parts, there was at least some decent level of evaluation to see if NLTW would be a good fit in terms of being able to satisfy customer needs, but that was a long, long, time ago. 

To the best of my knowledge the only connection today is the reference to some parts being "available from NLTW".  I look at that as a bread crumb that is a step better than just seeing "unavailable", but it's just a possible shot at a part, not a guarantee.

I ordered some items from them on a few occasions in the past, but nothing recently.

-Dave

While I have no idea who set up the deal nor why, though if you are going to list someone on your parts website as a source and they are impossible to communicate with it completely reflects upon your business.

I think your line "It was so long ago at this point, I would have to imagine today's Lionel has no cares (nor influence) for how NLTW is handling the business." It seems no one cares but they do have influence, if they are unresponsive to your customers just remove the references. There've been items I'd like to get, at this point it's not worth the grief anymore.

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