Service turnaround.

OBX, I am certainly glad to see your post citing the quick repair turnaround.  We often hear about delays and mistakes.  I think everyone would be happier if we all did as you in sharing all the good stories of fast repairs, shipping, parts availability, etc.  Have fun running trains with your 990 remote!!!

I had heard some good stories too, so I was hopeful for my case.  I bought a brand new CAB-1L/BASE-1L system, and it wouldn't even perform the initial link up between the remote/base.  Getting a case for it was easy, and the shipping was easy.  The support person said it would be 5-6 weeks.  It's been over 8 weeks since they received it, and other than a receipt confirmation I've heard nothing.  I sent them a nicely worded message through their system if they have a new estimate about a week ago, no reply.

Not much I can do.  I'm glad things are working out for the OP and others though.

Probably a parts issue with the Cab-1L. I had to send in my VL Pennsy boxcar - was shorting right out of the box. Sent it in and it was a quick turnaround as well, just that it sat at the USPS facility for nearly a week before making it to Lionel. Great communication through out the repair process.

@DaveP,

I'm glad yours went fairly well.  I got notification when my system arrived at Lionel (4/21), so I can't fault USPS this time.  I just checked my case on the Lionel Support site, nada.  I'm actually okay with the delay, but what irks me is that I sent a simple message to them on 6/12 and no response.