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A Neat Idea For The Manufacturers...Live Chat

BD Bob DelbridgeOGR Forum Member

I'm trying to find a motor for a mineral oil "Rain Lamp" my daughter has.  I wasn't having any luck so I Googled a few things and came across the Grainger website where they use "Live Chat" to help their customers.

 

It was in real time, so all I had to do was type in my question and the rep at the other end could do all the research while I waited.  In the end, they didn't have what I'm looking for, but it occurred to me that the "Live Chat" thing would be a nicety to have from our folks at MTH, Lionel, Atlas, Weaver, etc.

 

It beats waiting/holding on the phone while they look something up on their computers and inventory.

 

Whatya think???

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gg1mangg1manOGR Forum Member MEMORIALIZED MEMBERMEMORIAL SUPPORTER

That's a very good idea Bob. The only real problem I see with it is that Lionel or MTH would have to have full time trained people on hand at all times, at lest through working hours. That could get to be a very expensive proposition when you consider how many of us would be on line with all kinds of questions.

The best we can hope for is what we have, wesend an e-mail and hope to hear back from them in four or five days.

BD Bob DelbridgeOGR Forum Member

Mario,

You're probably right, but from all the posts I see where one of us have called them with a question, they might already have that person employed

 

I've called Atlas 3 times this week and had to have them return my call.  Then I was on hold while the tech (thanks Steve) looked up the info I wanted.  It probably wouldn't have taken any longer to do a live chat, plus it wouldn't have clogged up the phone line on their (or my) end.

 

it would be interesting to find out if it would be cost effective.

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