Well, I have about had it. Three of my preorders have arrived damaged. First, a Southern heavyweight observation car arrived with a broken wheel cap. I know you may say that it is no big deal; HOWEVER, it is very noticeable when running with the set. I notified Lionel and shipped it in for repairs. After FIVE months, it was returned in the SAME condition it was in when I shipped it in for repairs.
Second, my George Bush, Sr. set arrived. A step on the locomotive was broken. I hear that is a common problem. I will probably just glue it back on. No big deal. HOWEVER, for the price we pay for these items, you expect decent customer service.
And last, the antenna on the observation car with the George Bush, Sr. set arrived broken. I called Lionel and customer service stated that they were not responsible and that I needed to call my dealer. So, I did. My dealer is great. He sent another immediately. The replacement observation arrived with the SAME broken piece.
What should I do? Keep harassing Lionel or just live with it and cancel all my preorders? Lionel has made it clear that they are not responsible for "cosmetic defects"?