Has anyone tried using MTH's warranty form and actually heard back from someone? I have a new Premier passenger car set that is under 1 year old and it needs a new truck. The coupler hangs down too low on one car (left picture below) and disconnects from the other car. The dealer I purchased it from said they don't carry those parts and I must contact MTH. It's been over 2 weeks and I've heard nothing back from MTH. Suggestions? When they "closed" they stated they will not be carrying parts and would only do refunds. I don't want a refund -- love the cars. Can anyone offer advice or perhaps a tip on how to fix this coupler/truck?
