Changed to a different base, different ZW-L, different Cab2, and different layout. Results are the same. Pressing the Reset (0) button and waiting for the ding before sliding the switch to run results in engines that will not respond to any command. I have no problem changing the engine number, but it doesn't use the Reset (0) step. Obviously these engines have some serious problems and will have to go back to be looked at.
Have you tried to give each unit it's own ID and build/run it as a train instead of a single engine?
@BNSF-Matt posted:Have you tried to give each unit it's own ID and build/run it as a train instead of a single engine?
Yes. No effect. I really think my issue is a problem with my particular set of engines and will have to be sent back to correct just as the OP is doing.
@Dave Olson posted:The reset instructions are not wrong. Make sure after the bell ding, you put the switch back to RUN.
Well, slightly wrong, maybe. The very last sentence says "Be sure to use the ID# entered in Step 4". Actually, on my engines the reset changes the ID# back to #1. That is why the engines wouldn't respond since I was using the ID# I had entered in Step 4. Once I address engine #1, they ran. So, I can reset the engines, but it didn't cure the problem I see with my engines so they will still need to go back. Thank you for taking the time to help us.
@zhubl posted:"Sounds like a bug in the new board design. We’re all beta testers now 😜." "Other than in sequence control it sometimes says it’s stopped while still moving. Dave Olsen already said that was a software bug so no worries."
Another software issue?
Dave I executed the reset procedure from page 33 of the manual. No change. The trailing unit still slows down or even stops before the lead unit does. Static sound still loud. And Rule 17 not operating either. Keep in mind this is the second model I’ve had—the first one I received from my dealer, which I returned for this replacement, had the exact same problem. Here’s a new video where I demonstrate the issue by blowing the horn, but the problem also happens randomly without having blown the horn as well.
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By the way....I pretty much buy every Lionel Legacy New York Central E unit that comes out and this is the BEST they’ve done. The sounds, the more realistic crew talk, the FIVE different horns, the cigar band paint scheme—all fantastic. It’s just a shame the two units don’t run together! I know many hobbyists prefer that for almost $1000 they get 2 powered units, but I almost wish the second unit was non-powered....that would have avoided all the problems with this set. Not the first time by the way...the 2019 PA set also has issues with syncing the 2 powered units.
Dave, I have a new E9 set and have a similar problem. When I run it on a track controlled by a ZWL it will react to a command to another legacy engine. It will not react to another command when on tracks powered by a Z4000, KW or a PW ZW. Here is a video of what happens. Before this video I did the reset and it put this set back to engine #1. You can see that the lead unit will stop when I command another engine to stop. In this case the other engine is not even powered up and none of my other transformers are on. I can repeat this on the two tracks powered by my ZWL. I kept the engines apart so you can see it happen. In an earlier reply I linked my original post about theses issues. My lead engine, the one with sound, is the one that has the problems with the ZWL.
Now, I don’t plan on returning these, as I will just run these on tracks not powered by a ZWL. Not ideal, but it is ok for me. If Lionel/Dave found a 100% fix and could reproduce the issues some of us are having then I would, but for now, no. Waiting for the B unit next.
To test these on another layout that is powered with a ZWL, I would go to someone’s house, after COVID, to see if the problems can be duplicated.
Tony
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Just saw this topic and I had the same problem with mine. Just decided to send it back to my dealer so it can be sent to Lionel for them to look at it and hopefully fix it. I would imagine it’s a signal issue for one of the units to just randomly stop while the other keeps moving.
I hope that the E7's that are slated to be shipping next month won't have the same problem. I'm almost at my breaking point with this stuff.
@LionelLegend posted:Just saw this topic and I had the same problem with mine. Just decided to send it back to my dealer so it can be sent to Lionel for them to look at it and hopefully fix it. I would imagine it’s a signal issue for one of the units to just randomly stop while the other keeps moving.
Matt
What type of transformer were you using?
Tony
@Tony H posted:Matt
What type of transformer were you using?Tony
Tony
I was using a CW-80 transformer. It works for all of my other legacy engines.
For those people who can cause the stalling in a predictable way as opposed to random occurrence, if you hold your hand above the engine when you blow the horn or whatever causes the problem, does the engine still stall? This Christmas I had problem with 2 of 11 American Flyer engines randomly stalling due to a ground problem. The 2 would run fine if I held my hand over the engine while it was running.
Does the CW80 have the same type of “wave” output as the ZWL?
@JFC454 posted:For those people who can cause the stalling in a predictable way as opposed to random occurrence, if you hold your hand above the engine when you blow the horn or whatever causes the problem, does the engine still stall? This Christmas I had problem with 2 of 11 American Flyer engines randomly stalling due to a ground problem. The 2 would run fine if I held my hand over the engine while it was running.
I will be honest, i have not tried that, as it only happens on the loops controlled by the ZWL, none of the others. Those two loops are the ones closest to the wall, with 4 foot bench work, around the room layout. I do have a section that is somewhat open, I might try that.
@Tony H posted:Does the CW80 have the same type of “wave” output as the ZWL?
Yes it does they both have a modified sine wave.
Ok so since I still haven’t heard back from Lionel, I want to act on the theory that my use of a TPC may be involved in causing the problem. But I need your help. To operate with just the Legacy 990 and a 180 brick I need what? A terminal block? And if so, how do I correctly connect the 7 wires I now have attached to the TPC? See photo...
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And is this what I need to buy?
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@JamesRx posted:Ok so since I still haven’t heard back from Lionel, I want to act on the theory that my use of a TPC may be involved in causing the problem. But I need your help. To operate with just the Legacy 990 and a 180 brick I need what? A terminal block? And if so, how do I correctly connect the 7 wires I now have attached to the TPC? See photo...
The wire on hot goes to the center rail, the wire on neut goes to outside rail. The wire from the Legacy Base goes to outside rail.
Pete
@JamesRx posted:Ok so since I still haven’t heard back from Lionel
You need to call them, not email. I called last week, got the RMA, and my set is on its way to Lionel.
@Norton posted:The wire on hot goes to the center rail, the wire on neut goes to outside rail. The wire from the Legacy Base goes to outside rail.
Pete
What about the data and comm wires?
You don’t need those. All control is with the Cab2.
Pete
Have you tried running the engines using the LionChief app instead of the Cab2?
@Norton posted:You don’t need those. All control is with the Cab2.
Pete
Ok thanks Pete
@JFC454 posted:Have you tried running the engines using the LionChief app instead of the Cab2?
No, but I will try that tonight
@JFC454 posted:Have you tried running the engines using the LionChief app instead of the Cab2?
I tried running mine with the LionChief app instead before I sent them to Lionel and one unit still stalled.
They are not on the same page!!!
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Update....just before sending the set back to Lionel I tried out one of the suggestions posted here....I bypassed the TPC and connected brick and Legacy directly to track....problem still persists. The E8s are now on their way back to North Carolina.
I called Lionel and my request for an RA on the sound issue was denied. 
Thankfully, my dealer accepted a return for refund. Good riddance to bad rubbish. 
Kinda bringing this topic back but I sent my E8 back to my dealer to get Lionel to fix it on January 9. I’ve never had warranty work done so how long does it usually take Lionel?
@LionelLegend posted:Kinda bringing this topic back but I sent my E8 back to my dealer to get Lionel to fix it on January 9. I’ve never had warranty work done so how long does it usually take Lionel?
I sent mine back on Jan 11 and it came back on Feb 26. They had it in house for 6 weeks, which is longer than normal. On the repair details it was indicated that the units were shown to the engineering department, so maybe it took awhile to determine a solution. They replaced all four motors and reprogrammed the driver boards. It appears that solved the problem. I didn’t ask them if there were fixes for Rule 17 not working on front headlight, the wrong dialog when using sequence control, and the strange “hee-haw” sound the is part of the sound file since all three of these seem to be part of the new board. They all occur on my ES44AC produced in 2020 that has the new board.
@JFC454 posted:I sent mine back on Jan 11 and it came back on Feb 26. They had it in house for 6 weeks, which is longer than normal. On the repair details it was indicated that the units were shown to the engineering department, so maybe it took awhile to determine a solution. They replaced all four motors and reprogrammed the driver boards. It appears that solved the problem. I didn’t ask them if there were fixes for Rule 17 not working on front headlight, the wrong dialog when using sequence control, and the strange “hee-haw” sound the is part of the sound file since all three of these seem to be part of the new board. They all occur on my ES44AC produced in 2020 that has the new board.
Thanks for the update. I’ll have to call my dealer to see if mine are in or not.
@JFC454 posted:I sent mine back on Jan 11 and it came back on Feb 26. They had it in house for 6 weeks, which is longer than normal. On the repair details it was indicated that the units were shown to the engineering department, so maybe it took awhile to determine a solution. They replaced all four motors and reprogrammed the driver boards. It appears that solved the problem. I didn’t ask them if there were fixes for Rule 17 not working on front headlight, the wrong dialog when using sequence control, and the strange “hee-haw” sound the is part of the sound file since all three of these seem to be part of the new board. They all occur on my ES44AC produced in 2020 that has the new board.
I also just received my set back from Lionel and am pleased to report the problem of the trailing unit slowing down or stopping has been fixed. The report says they “reprogrammed new boards.” I assume that means the boards in my set were defective. As with yours, mine still does not have a working Rule 17. I would say that they just forgot to put that Feature in the new boards but someone else here on the forum who has the same set as I do says that their Rule17 is working, so... but I can live without it. Just glad the set is back, unharmed and in working order!
With the Rule 17, when I first got my set the Rule 17 wasn't working on it but I eventually got it to work just by playing around with the Legacy Remote. I think it has something to do with holding down the Rule 17 key on the Legacy Remote. I got it to work on mine before I sent mine back to Lionel so when I get it back I'll try and see how I got mine to work and say how I did on this form.
I believe if you press and hold aux-1 the lighting menu will appear on the remote,you should see 2 icons for rule 17 on/off.
doug
The rule 17 keys gives you 3 options. Manual / Off / Auto. Pushing and holding the "on" button turns on the Auto function.
Since I was able to get mine to work my guess is that these engines weren’t programmed to have Rule 17 on out of the box.
I can confirm that my Rule 17 was defaulted to OFF out of the box. AUX 1>lighting menu>rule 17>make your choice.
@EscapeRocks posted:I can confirm that my Rule 17 was defaulted to OFF out of the box. AUX 1>lighting menu>rule 17>make your choice.
I agree. Typically at least in my experience Rule 17 is off on new engines.
My Mr Muffins custom run UP E9 set does not have Rule 17 capability. Nor does my UP ES44AC 8003 that was produced the same year and also has the new board. Actually, Rule 17 does work on the ES44AC, but only in reverse. In the forward direction the front headlight is always at full intensity whether it is stopped or running. These are the only 2 of my 32 Legacy engines that will not activate or turn off Rule 17 using AUX1 Rule17/auto, manual, off. I wouldn't be surprised if all the Legacy engines made with the first run of the new board are missing that feature. The lack of Rule 17 capability isn't as annoying to me as the "electronic donkey braying - Hee-Haw) they put in the sound set for both the E9 and, even worse, the ES44AC. I don't know what it suppose to represent, but it resembles a sound in a steam engine.
