A Big Big Thank you to Meghan & Ed M at Lionel

I have experienced the same service

Brent

Was your engine still under warranty?

KUDOS to LIONEL!!!!!

DAVE,

  I too just recently had a board go bad on my VL BB and spoke with MEGAN on the phone from Lionel.  She sent me the RA and also free shipping to and fro Lionel on the BB.  Turn around time was 2 weeks too.  They are doing things right at Lionel for sure.  Enjoy your Shay.

I called Lionel Service just a couple of days ago for a VL Genset Switcher and they told me to call back sometime in March.  Granted this engine is not under warranty, but I did not have the same positive experience you guys did.  This same scenario has happened to me twice in the last year or so.  Hopefully my call back next month will be more like yours.

Dave,  great story.  

They definitely deserve Kudos as the have been absolutely great.  I too had a Legacy locomotive arrive that wasn't fit for duty.  The got me an RMA and had it back to me a week after they received it.  They have a great customer service department over there at Lionel as well as technicians that are knowledgeable and very helpful.

OAKLANDOGAUGE,

    The Legacy Shay was still under warranty!  It is my understanding their Warranty work always takes priority in the service dept.  

PCRR/Dave

Sounds like the fellows over at Williams could use a lesson from Lionel.  I'm referring to to Caboose1's post.

I sent a Legacy loco--no longer under warranty--to Lionel for a minor repair.  The day after Lionel received the loco from FedEx, it was fixed and on its way back to me!  And they didn't charge me for the repair!

Keith

OaklandOGauge posted:

I called Lionel Service just a couple of days ago for a VL Genset Switcher and they told me to call back sometime in March.  Granted this engine is not under warranty, but I did not have the same positive experience you guys did.  This same scenario has happened to me twice in the last year or so.  Hopefully my call back next month will be more like yours.

Same here.

I would hazard a guess that January and February are the busiest months for Lionel's service dept.

Cheers!

Keith

You know what.  My Lionel ESE Hudson is the first engine I've purchased from any of the importers that has not had any defects/bugs right out of the box.  Now I'm talking engines from Lionel, MTH, AtlasO, 3rdrail, Weaver.  Everyone until now has had some issue I've had to fix or send back for repair/exchange.

I'll tell the best service dept is the one you never have to use.  Hope this is a trend with Lionel products but it's nice to know their service dept has top notch people working there, just in case I need them.