Skip to main content

Doubling down doesn’t correct the first error, nor does make Lionel responsible for MTH’s paint problems. I didn’t bring Lionel into this thread

Camel noses, mad ducks, I must've hit a nerve...

This is true, you did not bring Lionel into this thread, nor did you bring any interesting or contrasting points of view either. This was not a dig against Lionel, just an attempt to show how quality control has fallen across the spectrum.

@Rail Dude posted:

Camel noses, mad ducks, I must've hit a nerve...

This is true, you did not bring Lionel into this thread, nor did you bring any interesting or contrasting points of view either. This was not a dig against Lionel, just an attempt to show how quality control has fallen across the spectrum.

Well since YOU want to talk about Lionel let’s talk about Lionel. I have a couple of the Lionel Legacy CP military themed locomotives on order. Can’t wait to get them. No doubt Lionel will do these locomotives right: they will look great and will be fun to run with the Lionel Legacy system. I have been collecting Canadian themed rolling stock from Lionel, Atlas, and MTH to pull behind them.

When the Lionel CP locomotives arrive I will be sure to post a review here with pictures.😉

Return it to the dealer and get your money back.  That will make the dealers more likely to influence MTH to get it right next time and you have no obligation to spend your hard earned money on something that is not what was represented.  

If the dealer gives you a problem about the return, don’t do business with them anymore and make a complaint with your credit card company.  Generally, unless you have bad credit or regularly make such disputes, they will give you your money back.  Have photos of the original catalog art and the delivered product ready, as well as some photos of the real thing.  Some difference in shade is probably unavoidable, but you are not being unreasonable here - that locomotive looks like it is painted for the St. Patty’s Day parade, and that is a good thing in terms of making it easier for you to show how different it is from what was advertised.  If the difference were less noticeable, it would be harder for you to make the argument to a train-layman.

Good luck.

This is MTH’s error. Lionel had nothing to do with it. “What-aboutisms” ranks right up there with the my dog ate my homework excuse.

As the owner of Lionel's Navy Blue T&P F units, their Santa Fe Alco PA's with F unit Warbonnet striping and their Pennsylvania J1 with a bad sounding whistle it doesn't matter if all their other products may have been perfect when the ones we wanted were not.

If the dealer gives you a problem about the return, don’t do business with them anymore and make a complaint with your credit card company.  

Ray,

I ran into this problem with a preordered BTO item which was painted neon red. The dealer had a 14 day return policy and they still gave me a hard time returning the item when I mentioned paint color.

His response was "we have no control over paint color"

I had to show the retailer the written return policy on the receipt before he gave in, and allowed an exchange for store credit

I will not mention the retailer, but he is a very big one. This experience has really deterred me from new purchases from this vendor or manufacture.

6AE39881-B98D-49C3-8010-8E26737CD8B986453D73-6E89-47E2-95FA-9439BA626B79

Attachments

Images (2)
  • 6AE39881-B98D-49C3-8010-8E26737CD8B9
  • 86453D73-6E89-47E2-95FA-9439BA626B79
@MichRR714 posted:

I too was surprised by MTH's miss on these units.  A betting man though would put his money on MTH's color choices over Lionel's any day of the week.

When the Lionel versions of these CP locomotives come in it will be interesting to to have a side by side comparison.  In fact, it seems like lots of people are certainly demanding for a side by side comparison.

As for Lionel's color problems, a few months ago someone started a thread complaining loudly about the colors of an RS-11 CV Legacy locomotive. There was great laminations and breast beating over it. I ( and others) offered to purchase the locomotive at the price it was purchased at. No sale. When it came right down to it, the owner of the offending Lionel RS-11 locomotive would rather continue to have his retinas burned by the horrible paint scheme then get his money back.  If Lionel's paint was so bad, why did other hobbyists jump at the chance to purchase it and if it was so bad why did the owner insist on keeping it?

As for the MTH CP locomotives is anyone interested in purchasing them from the offended owner?

@Cogen1981 posted:

Ray,

I ran into this problem with a preordered BTO item which was painted neon red. The dealer had a 14 day return policy and they still gave me a hard time returning the item when I mentioned paint color.

His response was "we have no control over paint color"

I had to show the retailer the written return policy on the receipt before he gave in, and allowed an exchange for store credit

I will not mention the retailer, but he is a very big one. This experience has really deterred me from new purchases from this vendor or manufacture.

6AE39881-B98D-49C3-8010-8E26737CD8B986453D73-6E89-47E2-95FA-9439BA626B79

What did you do with the locomotive?

@mike.caruso posted:

I received the Canadian Pacific SD70ACe military tribute diesel today.  Does anyone else have this yet?  I’m very surprised at the huge discrepancy between the model as depicted in the catalog and what they ended up producing.  

Here's what the catalog showed.

20-21499-1

Here's what UPS delivered an hour ago.  I know that catalog photos may not be a 100% true representation of the colors in the final product.  But to me this isn’t even close!  LOL    This looks more like a tribute to the boys down at O'Malley's on St. Patty's Day than a tribute to the members of the Canadian Armed Forces.  

D4CCD2EE-AE3B-4619-ABBD-10C5A1EEFD3453F192D1-C2E8-472D-B93C-B21082C5E504185F3399-FB77-4A76-B056-202A6EA03A19

Who else has ordered this?  Does this look like what you were expecting???

To me it looks like a cartoon version of what was shown in the catalog.

If Lionel's paint was so bad, why did other hobbyists jump at the chance to purchase it and if it was so bad why did the owner insist on keeping it?

You'd have to ask those folks.  I can only speak for myself and tell you that I've broomed several Lionel mistakes that burned my retinas.  My conversations with other hobbyists confirm that I'm not alone.

Last edited by MichRR714

I was told that I had the option to return it to my dealer, but felt bad about having them have to deal with it - even if they were able to return it to MTH. And then spending another $50+ to ship it back. I've decided to just live with it and try to enjoy it as an 'odd ball' in it's own right. It does kind of blend in with my backdrop but as a 'realistic engine' it's a flop!.

Attachments

Images (2)
  • 2021-04-27 17.05.32
  • 2021-04-27 17.08.37
Last edited by Kyle Miller

Add Reply

Post
This forum is sponsored by MTH Electric Trains

OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
800-980-OGRR (6477)
www.ogaugerr.com

×
×
×
×
Link copied to your clipboard.
×
×