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Sunday night my wife and I along with my sister in law / brother in law and the mother in law loaded up and headed down to Batesville, Ms. (a 1 1/2 drive from North East Shelby county, TN. ) We had tickets for the 5:30 run of the Polar Express, curtsy of the Iowa Pacific Railroad. The train makes a 1 hour round trip down the old IC passenger main line.

The train arrives

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After the train arrived and unloaded the passengers from the previous  run things came to a standstill. The ticket  tent turned into a mad house with parents and children waiting in line to pick up their tickets purchased on line months earlier.

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Above, my wife and sister in law are almost at the ticket table after waiting in line for over and hour. When they reached the ticket table I joined them in time to hear the bad news. Our tickets were in one of the three " Diamond" level cars (3 double decker former Long Island RR commuter cars). These cars had experienced a generator failure and would not be able to take on passengers. We then were directed to the next tent in order re schedule, or receive a refund, which required a wait in another long line. This was indeed one of the saddest sites I have seen in many year. The three commuter cars demanded the most expensive fares and were sold out. the line of parents with small children (almost all in their PJ's) in tears was almost too much for me to endure with dry eyes.  Many families had come up from the New Orleans area, and others had traveled up to 12 hours in order to let their kids experience the Polar Express story for real. Some families had hotel rooms in Batesville. One family had spent $1,100 on tickets. And to make things even worse for the children left behind, they had to watch the Polar Express leave with all of the kids on board waving.

Now I cannot blame the Iowa Pacific for the generator failure.  Things go wrong on vintage trains all the time. However the folks in charge of the ticket operation should have directed riders with car A, B or C on their printed receipts to another area in order to pass on the sad news and re schedule their ride or refund. Instead, these riders stood in massive lines only to find out  they would not be riding the Polar Express. It would have been nice if the operators of the event could have at least presented the children who were going to miss the ride with a hot chocolate cup and the "Bell" that they would have received on the train.

My wife read reviews of the trip on Face Book today. There were stories of luke worm hot chocolate and cheep cookies. Also the "North Pole was set up only on one side of the track. Passengers on the other side of the cars had a view of the "grave yard of the rusted automobile."

Here are a few other pictures.

A picture of the Polar Express on a building and the gift shop tent. The two ticket tents are on the far right. These pictures were taken earlier in the day before thee crowds arrived.  If Batesville had a LHS, the owner could have sold many Polar Express sets, along with other Lionel Christmas items.

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Here are the "Hot Chocolate servers"

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The Hot Chocolate server above is outside of the ticket tend. Notice the crowed of passengers waiting to pick up their tickets.

Finally I had my wife take a picture of me in front on one of the E 8's or may 9's. The train was ran with two E units, one on each end of the train.

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Thanks,

Richard

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Sorry to hear about your experience. It certainly sounds like the folks who run this event could really improve it where the tickets are concerned. As for the bell and the hot chocolate they probably felt that if you got a refund your getting something for free and they couldn't afford to do that, and if you rescheduled you would get the bell and hot chocolate on your rescheduled trip. I imagine most of the groups who run these events are on a low budget. However, I think it is better to charge a little more and give out really good cookies and hot chocolate instead of going the cheap way out. Unfortunately, and I hate to say it but most of the train rides of this type I have been on the food was really cheap crap.

I went with my family to Thomas weekend at the Strasburg RR in PA three times. This event is so HUGE that they have to rent out or borrow a field from a farm nearby and bus all the people in. But even with all those thousands of people the one time I had to pick up tickets there I was on line for about 10-15  minutes. The other times they mailed the tickets to us so we never even had to go on that line.

Here's a couple of pics when we stayed at the Red Caboose Motel just up the street. The food here was actually pretty good. Not great but pretty good. I was very happy with it. This wasn't the Thomas weekend. This was another time. Thomas weekend is very, very hectic.

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Last edited by Hudson J1e

Thanks guys,

I  do want to commend the folks that were working at the refund tent. I did compliment them after they took care of us. They were very patient with many disappointed customers.  I am just glad I we did not to have to deal with disappointed children. I think I would have ended up crying along with them.

I think giving the children a cup and a bell would have gone a long way in helping them get over their disappointment, and maybe a quick visit with Santa and the elves would  have been nice.

Mary Christmas to all,

 

Richard

 

Merry Christmas to you too Richard.

Hopefully, next year this group will have some sort of contingency plan for disappointed children in the case of a breakdown. Perhaps you should politely make a suggestion to them. Maybe they haven't thought of one. Unless they had two Santas I don't see how the kids could have a quick visit with Santa. Wouldn't they have to hold up the train? From your description it sounds like a lot of people were out the train ride and even a quick visit with Santa would take up a lot of time for all those children. I agree with you that it certainly was a tough situation. I think giving the kids some sort of consolation gift would suffice. Whether it is the bell or something else, I agree with you, it would have been nice. 

So Richard, did you reschedule or take the refund? 

We took the refund. Monday was as work day and we could not work in another trip before the event ended.

John,

your cartoon says it all.

Bill,

It looks like a great time. The inside of the cars looked very nice and festive. Who provided the engine and cars? NS? My daughter lives in Aberdeen NC. Grandson #1 will be all most 5 this time next year. I will make sure she knows about the Polar Express in Spenser.  Thanks for sharing the pictures.

Richard

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