Excitement turns to disappointment and happy resolution

@Jim M Sr posted:

Received Public Delivery Track special run of the Strasburg Boxcar today.

When I saw the delivery was excited to open it. However, there was minor damage to the box, and a rattle from inside. Opening the factory box and removing the car, the door from the unseen side lay loose in the box, and bottom rollers  broken free.

Sadly, this one will have to go back.

Happily, Beth responded to my email within minutes with a good resolution, return label and replace.

Great response! Thank you PDT and Beth

You mean you didn't post here before emailing PDT and Beth and complain?  You know there's a protocol for this type of thing. 

Seriously thanks for sharing!  Great customer service is always worth mentioning.

That Beth is alright Jim, …..top shelf …..

Pat

@Jim M Sr posted:

Received Public Delivery Track special run of the Strasburg Boxcar today.

When I saw the delivery was excited to open it. However, there was minor damage to the box, and a rattle from inside. Opening the factory box and removing the car, the door from the unseen side lay loose in the box, and bottom rollers  broken free.

Sadly, this one will have to go back.

Happily, Beth responded to my email within minutes with a good resolution, return label and replace.

Great response! Thank you PDT and Beth

I hope you double box it to Lionel. or am I too late?