Has anyone lately asked and received an answer from the gents and ladies the work the "Talk to Us" system.
I have asked three questions in the last two weeks with no answer.
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It is a "talk to us" system. It doesnt say theyll talk back
I sent in a service question on Friday and have not received any feed back yet.
Matt Makens posted:It is a "talk to us" system. It doesnt say theyll talk back
LOL!!! Matt!!
If I had a nickel for every post of yours that's made me laugh, I'd be able to buy a VL niagara.
All I can add is they have always been the fastest of anyone on helping me with questions or any issues. Anytime I read posts like this, there's usually something going wrong behind the scenes at Lionel. Storms, phone lines, etc. Try and be patient as they are the best at this usually.... as if you guys didn't know that!
Ricko, some people don’t get the jokes tho
About once a year I try sending an email to "TalkToUs@Lionel.com" rather than waiting on hold for an extended period of time on the phone. On every occasion, they have been completely unresponsive (unless you count an auto-reply email).
Last week, I received an incorrect part in an order. They ignored my email requesting help. After waiting a week, I called and waited on hold for a long time. They agreed to send the correct part, after blaming the issue on temporary workers that don't know what they are doing.
Lionel does like to remind users on their website that multiple emails will delay a response. So here it is: single emails are ignored, and multiple emails irritate them. Other than that, they love customer interaction.
I emailed Lionel several times the last week about receiving used/take off parts and I did not hear back from them either. It took three very long phone calls to get a hold of someone to help me with my issue. The first call I made, I was on hold for 40 minutes to find out the parts department was closed due to poor weather. I was told by the operator to call back another day..... umm, maybe you could take down my information and have someone call me back? I am not impressed with their level of customer service at all. Their system needs an overhaul in my opinion.
I have never had a problem with them, they even helped with understanding how to fix and engine that was out of warranty.
well gents I seem to have none of your issues within days I receive replies from my emails usually from angela customer service.
and yesterday I called and within 5 minutes had a live person on the other end and helped me.
maybe I've been lucky so far? a side note they no longer have customer service with its own button push feature it now resides in the warranty button push .
for all companies by time one pushes all the buttons a real live receptionist answering the phone would get you where you need to be in seconds I really dislike this new fangled we have changed our options ordeal come on America will one person break the bank to answer your phones and direct you to whom you need?
only my 02 cent thought on last part.
