New Legacy Remote. Is this normal?

I read the manual. I also key word searched the PDF manual for anything related to accelerator wheel.  I Did not see anything that sounded like what I was experiencing.  I just sent an email to Lionel to see if they feel this is normal behavior or not.  If not, hopefully they will have suggestions for how to resolve the issue without sending it in for repair.

Was just emailed an RMA number.  They did not offer any suggestions on how to fix.  Oh well.

That's to bad. You waited all that time & then end up with a defected one.

I don't really have a problem sending it back for repair.  My problem is that I paid $15 dollars to have it shipped to me and now I have to pay to ship it back to lionel.  Seems like they should pay shipping for Defective on arrival.

If you're a veteran, Lionel will pay shipping both ways on warranty work.

That's nice.. now go find someone else in the train world (or even the real world) that does.  At least Lionel helps out the vets (which I am not) no one else in the train world  does

In a perfect world sure Lionel would pay shipping both ways for everyone. Put then again in a perfect world nothing would ever break.

The reality is customer pay one way and the vendor pay for return is fairly common. Right now I have an $1000 internet device with a bad power supply sitting on my desk waiting for UPS. Even though we are the USAF and it's part of a $200,000 purchase and is still under warranty,  we are still paying for shipping to the manufacturer and they are covering the return.

So actually Lionel is giving a getter to vets than a defense contractor is giving to the Air Force

I personally know of very few companies that will pay your shipping both ways for warranty work.  I'm happy to say that Hakko is one, they cheerfully send you a pre-paid label for returns for warranty.  However, they're one of the few.

I have no problem paying for shipping back to manufacturers when the product works when it arrives.  I just sent hard drives back to a manufacturer that had all failed at different times in the course of their 3 year warranty.  I actually paid extra for advanced replacements with prepaid shipping labels.  For all I know, this could be the original problem that was supposedly fixed.  I am guessing I will never know.  If I have to pay to ship it back, I will.  I sent an email to the original place of purchase to see if they could swap out the device and pay for shipping back.

Just got my shipping notification from Lionel.  Hopefully I will have the 990 back by weeks end.  Purchased some Legacy Locomotives and LCS stuff from Nassau Hobby while it was away.  Looking forward to plugging everything in and trying it out.

I do not mind paying for shipping to send products back to Lionel for repair.... they have been MORE then accommodating to me, i have to say....they stand behind their products 100%  

I have two winning stories about Lionel Customer Service.

#1- My Vision Line Challenger.  I bought it second hand off someone on the forums here, as we all know this invalidates the Warranty since i am not the original owner/don't have a receipt from a lionel dealer.  It arrived to me with the Whistle Steam non functional, Physical Whistle Broken off (glue residue to show someone attempted to fix it), and after about 4 hours of running it stopped taking legacy commands, and would only surge quickly in forward then stop again under conventional.  I contacted Lionel, they explained it would be a charge repair since i was not in warranty, i agreed because i didn't want a Vision Line paerweight..... I shipped it to them, they had it shipped back to me within a week and a half, completely fixed, good as new....with absolutely no charge other then my shipping to them.

#2  Pensylvania Scale Legacy Mikado-  Sent it to them because it was not taking programming, would only respond to "Engine 1" and the smoke unit had failed.  They sent it back, it took it's engine number just fine, but smoke still did not work. this was right as they were moving to NC from OH.  I waited until the move was complete, and just recently emailed them... they apologized and sent me a prepaid UPS shipping label to return it since they did not repair it completely the first time.

Again, nothing but good things to say!!!!

I have no complaints with Lionel customer service so far.  When I explained to them that this item was DOA, they did provide a prepaid shipping label to send it back for repair.  looking forward to trying this thing out with the new SD70ACes.