jjwyatt posted:
palallin posted:

Apparently, they are so occupied with the catalog release that they have neglected to turn the phones back on.  when I call the Service Dept--been trying to get hold of them for weeks--the message says that they are closed to allow their employees to attend a vital meeting and will reopen on Jan 21st.  Now, I know that NC is in a different Time Zone than MO, but I didn't realize NC is also in a different CALENDAR Zone.

C'mon, guys:  let's get your act together, huh??  I place this post here and on another thread in hopes that Dave (or Ryan or somebody) will see it.  Trying to contact them directly ain't working.

Just FYI, I called yesterday and after waiting it kicked me to a leave a message but the message box was full.   I called again today and after holding which is not unusual I was connected and able to get through.   Did not get the message you noted but after a couple of attempts I was able to speak to customer service.  

jjwyatt, what number are you calling?  I am calling the one specifically sent me by the service dept:  (586) 949-4100.  I get the same message today:  "We're closed till two days ago, get lost."

This situation is beyond frustrating.  They sent me defective coupler parts for one of my sons' passenger cars, and I would like to arrange and exchange.  If I were doing this same kind of thing, I would be out of a job.

Frisco, MoPac, and T&P near Rolla, MO

palallin posted:
jjwyatt posted:
palallin posted:

Apparently, they are so occupied with the catalog release that they have neglected to turn the phones back on.  when I call the Service Dept--been trying to get hold of them for weeks--the message says that they are closed to allow their employees to attend a vital meeting and will reopen on Jan 21st.  Now, I know that NC is in a different Time Zone than MO, but I didn't realize NC is also in a different CALENDAR Zone.

C'mon, guys:  let's get your act together, huh??  I place this post here and on another thread in hopes that Dave (or Ryan or somebody) will see it.  Trying to contact them directly ain't working.

Just FYI, I called yesterday and after waiting it kicked me to a leave a message but the message box was full.   I called again today and after holding which is not unusual I was connected and able to get through.   Did not get the message you noted but after a couple of attempts I was able to speak to customer service.  

jjwyatt, what number are you calling?  I am calling the one specifically sent me by the service dept:  (586) 949-4100.  I get the same message today:  "We're closed till two days ago, get lost."

This situation is beyond frustrating.  They sent me defective coupler parts for one of my sons' passenger cars, and I would like to arrange and exchange.  If I were doing this same kind of thing, I would be out of a job.

Same number as I have it saved in my phone.  I did not get that message and I called 3 seperate times.  Will be calling again as I have not received the RA email from them so need to follow up.  Will see if I get anything different

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