What is the process if you receive a damaged LCCA set?

Please send me your order and contact information in an e-mail to agkolis@comcast.net

If you ever have any question, issues or complaints you can send an e -mail to our contract business office at office@lionelcollectors.org or feel free to contact  one of our volunteer officers or directors or me during any reasonable hours.

Al Kolis

President-Elect

Lionel Collectors Club of America

Agkolis@comcast.net

248 709-4137.

Thanks, Al. I sent an email.

Hi Tresttrainfan,

I HAVE THE SAME PROBLEM.

LIONEL GLUED 3 WEIGHTS INSIDE THE CAB AND THE GLUE HAS FAILED. I HAVE 2 LOOSE WEIGHTS INSIDE.

I AM AWAITING FURTHER INSTRUCTIONS.

QUAILTY CONTROL DOES IT EXIST ANYMORE.

GG1GUYY

"When I picked up the switcher I could see a large piece of metal clunking around in the cab"

Yup, me too.  It's about 1" by 1" by 1/4" thick.  It was just glued to the inside of the shell.  Glue didn't hold.

Stu

GUYS THE CLUB IS AWARE OF THIS PROBLEM AND A SYSTEM IS IN PLACE TO CORRECT IT.YOU CAN CONTACT THE BUSINESS OFFICE AND YOU WILL BE TOLD WHAT YOU HAVE TO DO. SEEMS LIKE AN EASY FIX OR EXCHANGE.

GG1GUYY

Yes, I contacted the business office via email back around the start of this topic. They have been in touch and are in the process of taking care of the problem. Everyone I have corresponded with at the LCCA have been very courteous and professional. They are going to take care of us.

Bad joke time: I guess we can actually say we got a "clunker". But, it sounds like only a couple of folks.