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 "Ok that looks like something I'd bend in about 2 seconds when lifting..."

Learning how to pick up O scale engines and cars will go a long way to avoiding damage to quality models,   Some still think everything is cast iron still. I almost took a stirrup step off the one reefer I'm building the other evening but after I got through mounting it with some nbw's, it's on good,

Last edited by mwb

Every time I pick one up, something breaks off!  On the train I mean...

(also I have 2 small kids, I have to think about sturdiness.  My son took a hammer to an old lionel the other day.  One bonk before I got it back.. Not a scratch!  That's quality... or something)

Anyway ... not that important.  Perhaps they could have scaled the wire diameter.   It's hard to think of everything of course.

Severn posted:

Every time I pick one up, something breaks off!  On the train I mean...

(also I have 2 small kids, I have to think about sturdiness.  My son took a hammer to an old lionel the other day.  One bonk before I got it back.. Not a scratch!  That's quality... or something).

Childproof is something that few scale models are going to achieve; they have enough trouble making them adult-proof!

I dropped that same reefer while I was adding one of the final grab iron on the one end and after it rattled about - no damage!  Surprised me as I figured something would pop off or break.....

Phil, 

When you accept orders without deposit, and offer worry free cancellations, there are about 10% of folks within a year's time that change their mind, move, die, divorce, leave the hobby, have an accident, surgery, cancer, to either themselves or their spouses or families, and then we are left with their order to sell to someone else.  We send everyone with reservations 3 to 4 notices, first by email, then we mail those that don't respond, then lastly we call.  Most of the time, the call isn't necessary as the phone number is out of order, or the customer is no longer with us.  ;(

If we don't hear from a customer and they have other models on reserve we mark them as inactive, and their reservations are no longer counted for the next project production.  If they contact us and assure as they are on board for the next project we reinstate. 

I don't want to take deposits for these projects. It drives too many customers away.   If we do, and we are late, then people get cranky. What? You said it would be here before my birthday, or Christmas, or whatever the important date is to them. Today especially people expect instant gratification.  Amazon's success is a testament to that. But  people also expect this of the mom and pop shops.  It's a big shoe to fill. We do our best, and over time, our customers understand our limitations and relax a bit.

Without these pre-orders, we wouldn't have the financial forecasting to plunk down 100s of thousands of dollars in tooling and production to make these models. 

So again, I will say THANK YOU to all of you that participate in this madness, and deal with the little disappointments with finesse. You are truly the life's blood of this hobby.

The E89 project container docks on May 26th. We should be shipping these by June 5 to June 10th. Very excited about it.

Cheers,

Scott

Scott, you are, IMHO, the MOST customer-focused, communicative, sincere, pithy, patient, fair, and responsive executive in this special nook of the hobby.  It is a management quality and performance to be emulated.

Realizing the time and effort you personally have put into the success of your business, I can only hope that, for the benefit of younger generations to follow, you have been grooming someone(s) to follow in your footsteps when you truly tire of the global trekking, wrangling, and nit-picking that's endemic to your specialty biz in this hobby.  Your product efforts are incredible.  

And kudos to your supporting staff, too!

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Scott, David, and everyone else. I wasn't trying to complain or be negative about this process or Sunset in any way. To my knowledge the term "Sold Out" means like a rock concert at a 20,000 seat arena and every ticket is bought. In this case Scott or who ever the manufacturer happens to be takes pre orders to see if it is worth it to go ahead with production and based on those numbers they make the decision. I totally get that and I have no issue with it. I would never expect Scott or anyone else to go ahead with a project without the knowledge that there is enough interest for the project to be financially successful. Nowadays on high end pieces like this number manufactured is very close to the number of pre-orders so how could it be anything but a sell out? That's all I was saying. I didn't mean to sound negative. It is still successful and that's what is really important. I feel that O gauge manufacturers are in a tough spot since (by all accounts) the number of O Scale and O gauge enthusiasts is dwindling. It's very sad to hear that a few of the cancellations are because someone passed on. I'm very happy that Scott took over the business from his Dad to give us these wonderful models. I love my GGD passenger cars and I plan to someday (when I build a layout-hopefully next year) double head my E7 with the new E8 to pull those passenger cars. 

I like Scott, and admire his business skills.  No way could I do what he does.  I have done magazine reviews on many of his models, and still recall being stunned with the quality vs price on the Alleghenies, the UP and NP articulateds, and the phenomenal 4-12-2 and SP Berk.

I don't do plastic (irrational, but so is this hobby) but I am delighted to see such gorgeous models arriving to populate O Scale and Hi-Rail railroads.

I have way too many trains, so I am not supporting any suppliers with my bucks, but I am in Scott's cheering section.  I think those grabirons are neat!

Laidoffsick posted:

At $600 I shouldn't have to "FIX" squat! 

Improve, upgrade, sure....no problem, but not fix/correct errors on something marketed as road specific details.

For the roughly double price of a Key unit you won't have to fix squat. Considering the tooling cost alone of these units $600 appears to be a bargain.

Or, you can buy a Lionel A-B set for $930 and fix it.

Laidoffsick posted:

You should probably take a look at some more photos and see "exactly" what was painted on the nose grab irons. Mandated safety yellow, yes.... the entire grab iron including the bolt detail? Ummmm, NO

See photos half way up this thread, center shot of the trio ;-)

shops when repainted did what the wanted, so yes bolt heads would be included. if not they would use black on the bolt and yellow for the nut. In other words who cares.

 

Bob

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