We have just purchased a new O gauge Polar Express 6-84328 for our granddaughter. I set it up to test it and it runs fine with the remote. After downloading the app to my android phone I was able to run the set with my phone, but that success was short lived. I now have a problem getting my Bluetooth to link up with the app. I continually get a message that I have the wrong passkey or pin. 
 I enter the recommended 0000 or 1234 code, but it will not link up. I researched this on line and have cleared the Bluetooth cache, made sure that Bluetooth was on and the location was able to be discovered. I removed and reinstalled the LionChief app, rebooted my phone and also did a reset on the remote, but none of these things resolved the issue. The engine does show up on the remote and it attempts to link-up, but obviously the Bluetooth will not hookup. The engine still runs fine with the remote. Both of our autos work fine with Bluetooth. We have yet another still sealed set that we are donating to the Church's auction and so I am especially anxious to solve this problem should it occur with the second set too. Any help most appreciated!

Eric

TCA, LCCA

Original Post

I assume IPhone? When, did the last OS update appear. I have a Bluetooth app for turnstile access that is giving me problems after the latest update. I understand there are other bugs... have you tried another phone.

Also, have you uninstalled the app. Then try reinstalling.

Shawn,

I have a current generation IPhone. As noted, I did remove and re-install the app. I got the app from the Google Playstore. Thanks for your response!

It is becoming readily apparent that I need to contact Lionel.

Eric

chug posted:

Shawn,

I have a current generation IPhone. As noted, I did remove and re-install the app. I got the app from the Google Playstore. 

Eric

chug posted:

I have an Android based phone.

Eric 

So which one is it?  Is it an iPhone running iOS or is it an Android based phone?  They’re two completely different things.

chug posted:

It is a Motorola Moto E4 Plus XT1775

Eric

That, my friend, runs a flavor of Android. It's not an iPhone nor is it running iOS; it's not even an Apple product.

That being said, have you tried using another device? Are there other Bluetooth-enabled devices nearby (e.g. headphones) that might interfering?

Stephen

 

Try going into settings>apps&notifications>app permissions>location

See if location for the app is actually on.

I have a Moto E5, messed with the app, location on and off, app bluetooth on and off.

Can't duplicate the problem.

Oldmike

 

Add Reply

Likes (0)
Post
OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
330-757-3020

www.ogaugerr.com
×
×
×
×
×