Bought the Vision Challenger and Also PA A/B/A from Nassau Hobby.  My first ever purchase from them but thought it might be my new primary source for purchases.  

The receipts that came with items showed amount paid, but no description of items purchased.  Needed to return the Alco A/B/A to Lionel for service.  Emailed Nassau 2x for proper receipts - no response.  Called Nassau right after I got the Lionel RA and Nassau told me they'd mail me proper receipts.  No receipts every came.  Called Nassau again in August. Same thing - told I'd be mailed receipts but they never came.  Called again in September, and same exact thing happened.  Luckily, Lionel honored the repair with no receipt (due to the mass recall I suppose).  But I won't be as lucky for any other issues, or any Challenger issues.  

So, to summarize my first experience with Nassau:  email is useless.  Speaking to people is also useless, given their word means nothing.  How do I actually get Nassau Hobby to follow through on a simple customer request??  Incredibly frustrating and lesson learned. Help...

Original Post

Not a fan. All of the "big sales" are discounts applied to items marked up from the original listed price.

Love their video of the new WM challenger where it is run so erratically the hide the incorrect chuff along  with the jumbo $2000 price tag.

I shop from dealers who don't play games .

Shop from no b.s. stores like Ro, Train world and Muffin and save yourself the aggrivation

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" No matter how far we travel, the memories will follow in the baggage car."

Sad to read of your experience. Customer service is missing in many industries today.

Best service by far (for me) was Nicholas Smith. Held to their word, delivered as product is released and took care of issues. NS was the best experience by far! Hennings Trains was also top tier.  

TW for me was an all-time customer service letdown. 

Legacy Station was ok but could not deliver as promised. Steve at Mr. Muffins was very service-oriented as well and very good to work with. 

It's C.T. McCormick Hardware for me.  Jeff even went to bat for me with the MTH Service Manager when I had a problem with an engine under warranty.  Also, one or the best websites out there, discount pricing, and the best customer service of all of the  stores that I've dealt with.

RickO posted:

........

Love their video of the new WM challenger where it is run so erratically the hide the incorrect chuff along  with the jumbo $2000 price tag.

......

I can't understand how the number of chuffs on an engine (that is the same as the cataloged units except for the paint scheme, no?) is considered poor customer service?

Lionel obviously was going to use the same electronics and general design for the engine.  They weren't going to do a re-design to make a custom run item more finessed than the regular issue ones of the same model.  (Did the catalog for the general units claim different chuffs/rev than as produced?)

As to the price, it's pretty standard that a special run might carry a slightly higher price tag than a generic unit.  It's simple there, if you don't like the price, don't buy it.  In this particular case, since it's a special run, you won't be able to buy it anywhere else until some hit the secondary market.

-Dave

PJB posted:

Bought the Vision Challenger and Also PA A/B/A from Nassau Hobby.  My first ever purchase from them but thought it might be my new primary source for purchases.  

The receipts that came with items showed amount paid, but no description of items purchased.  Needed to return the Alco A/B/A to Lionel for service.  Emailed Nassau 2x for proper receipts - no response.  Called Nassau right after I got the Lionel RA and Nassau told me they'd mail me proper receipts.  No receipts every came.  Called Nassau again in August. Same thing - told I'd be mailed receipts but they never came.  Called again in September, and same exact thing happened.  Luckily, Lionel honored the repair with no receipt (due to the mass recall I suppose).  But I won't be as lucky for any other issues, or any Challenger issues.  

So, to summarize my first experience with Nassau:  email is useless.  Speaking to people is also useless, given their word means nothing.  How do I actually get Nassau Hobby to follow through on a simple customer request??  Incredibly frustrating and lesson learned. Help...

Well, You must be speaking another language. 
i never had that type of issue with Nassau hobbies. I’ve been buying there for years. 

I have over the years purchased a lot of train items from them and never had a real issue.

Sometimes communications was a little below par but not major or any different from numerous other dealers.

The receipts that came with items showed amount paid, but no description of items purchased.  

I have also had this issue and thought about why, but never had to send anything back so I never pursued it.

Overall I like them.

However I will pay attention to all my receipts in the future

Larry

TCA 13-69595

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MikeH
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OGR Publishing, Inc., 1310 Eastside Centre Ct, Suite 6, Mountain Home, AR 72653
330-757-3020

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