So . . . here's my story. When I received the tower I initially thought is was inoperable until for some reason I jacked the voltage up to 15 and then it worked find. For awhile. Then as told, the spout stuck in the down position.
Removed the motor and gear housing. The gears (with motor removed) had several very "hard" spots when turned. Split the gear housing and found that one gear had some mold flashing on the flat side that was catching the gears of an overlapping gear. Cut off the flashing and sanded a bevel into the adjoining gear teeth to avoid catching. Greased everything up with Labell 106 Teflon plastic safe grease. Due to gear play (cant really see exactly what's happening inside the case) there is still a hard spot, but much better. I ran the gears back and forth many times and it improved, but there is still a hard spot.
Put the thing back together and was amazed to find that it operated just fine at 7.5 volts (half the voltage before). While messing around with it I increased the voltage back to 15 and in two activations it jammed in the down position again. I released the motor screw and it immediately un-jammed.
So . . . here is my belief. a) the gears are marginal, but if cleaned up and greased probably satisfactory. b) the problem with jamming in the down position is due to gear play and too much stall torque on the motor due to too high a operating voltage. c) I suspect that b above is also the cause of so many complaints about the drive gear breaking, and complaints about the high speed of operation.
I plan to operate my towers at no more than 8 volts and will install a separate small transformer if necessary to do so.