Does current Menards boxcar inventory have the newer trucks/couplers?

Vince,

There have been very few problems with the boxcar trucks. They are simple mechanism and not much can go wrong. However, if they should fail in any way, we will be happy to replace them at no cost to you.

-Mark the Menards Train Guy

Mark,

    Please give me the address where I can return the one's that I now own, that do not lock properly.  I have one military Box Car with Shell load that needs one set of trucks replaced.  I will eat the others that I replaced on the earlier Tank Flat Cars, I purchased 2 sets of MTH Premium trucks and replaced them.

Thanks much,

PCRR/Dave

I got one of the boxcars for Christmas. I don't know if it was one with the new and improved trucks. They were die cast trucks with metal fast angle wheels. On the car I received, one set of wheels fell off one of the trucks straight out of the package, and another axle was bent and wobbled down the track. I managed to fix the whole mess and it looked beautiful. But when I tried running the boxcar, the detail piece which hangs  below the boxcar body slammed into the track control rails for my milk car and threw the entire train off the track. So now it is just a display piece as it cannot be run.

I assume my experience was with the older problem trucks, and that they have not cleared through the system.

Pine Creek Railroad posted:

Mark,

    Please give me the address where I can return the one's that I now own, that do not lock properly. 

Thanks much,

PCRR/Dave

Hi Dave,

Simply email Guest Services (guest@menard-inc.com). Tell us which items need to be replaced (include the Menards SKU#) along with a short explanation about the issues you encountered. If you have the original order number, please also supply that.

We'll take it from there and make sure that you are completely satisfied with your purchases!

-Mark the Menards Train Guy

I had the same problem, truck fell of in the box. Call Menards an they sent a return label, the replacement was ship out today. Good service, I ask that they check an make sure this one is the new trucks. I will update when it come.

Based on my own experience and others who have commented on the few problems they have had, I wouldn't be afraid of buying any train item from Menards. They will make it right if there is an issue!  

Yep, they're going the extra mile to insure that you are satisfied with the products, I'm very happy to see the good reception that their products are receiving.  We need to encourage O-gauge manufacturers, especially ones that are Johnny on the spot with service after the sale.

it has been reported that menards sends replacement items and does not ask for the defective item to be returned.

I only hope that customers are as fair to Menards as Menards trys to be fair with them! In other words don't screw up something that is a good thing for everyone!