I miss my BigBoy!

Three weeks...they say.

Maybe they had to send it to Cheyenne .

I miss my brand new SD70 and newish dash 9.

Hang in there man - I'm about to part with a new favorite myself.  This forum will keep you sane in the interim.  I doubt it's terminal - worst case would be a complete internal overhaul/transplant.  They're not going to scrap the shell.   It will make it back better and stronger than before.   For now.. keep the faith 

I talked to Lionel's Customer Service, Lady named Megan, and she said, We are running about a month behind on servicing warranty products. You can relax, Lionel Service is Great, and they Aim to Keep Us Happy. Happy Railroading.

Don't misunderstand... I have total faith in Lionel's customer service and repair department... especially since big Mike took over!

I know they will take good care of my baby and nurse her back better than before... it's just I had hoped to at least hear something by now.

Maybe if I don't hear from them by Friday I'll give them a call.

 

btw: congrats on your recent purchase Larry... I know you'll enjoy !

Don't worry about it, there are a lot more out there-just look around.

Rich, it won't be long before that beautiful new engine will be at your doorstep. I know a guy who lives south of you who would love to see one of these new BB's being tested on his layout. 

I sent my VL Challenger back 2 weeks ago and I am still waiting.  They said 3 weeks so be patient.  I too want to run both my VL BB and VL Challenger on the layout at the same time.  Might look awesome?

Buck up little princess! Its coming back.

 

 

they likely have about1500 other engines to work on before yours.best to chill out.-jim

Is it safe to assume the Christmas rush for warranty service begins December 26? Maybe they'll be all caught up by March.

You probably won't hear anything until you get an email that says it is being shipped back to you.  I have been there with some of my Legacy engines anxiously waiting and wondering what is going on.   However, after sending in a few engines over the past few years, I have learned to sit back and not worry about it.  Ken

Brian, I would love to see the BigBoy running on Arts beautiful layout especially seeing as mine is being torn down for a rebuild... he extended the invite at last months DuPage show.. btw- I made breakfast where were you??

 

I realize they are busy and would rather have them take their time and fix it right ... so I guess the "little princess" will just buck up and chill out....

Thanks for the sound "friendly" advice guys..