I just received my much anticipated Berkshire. I have been reading all the comments from those who already received the 765, that really got me excited and anxious to receive mine.
When I unwrapped the engine the front truck (wheel) fell to the table followed by small pieces. One piece is a bushing, second very small piece maybe part of the bushing. Second bushing is not present, after much searching I verified it is not present.
I called Lionel, was told to return the engine. I asked if I could just get the parts that would save time I could have the 765 running quicker. I was put on hold then was told there would not be any parts for at least two weeks. I asked why then would I return the whole engine? I then called the company that sold me the engine, they told me they will replace it, they will email me a call tag. Then Lionel called me back to tell me they did receive parts today and would ship them to me tomorrow.
I guessing the best will be to wait for the parts? Hopefully it is a easy fix?? I am attaching photos.
It is nice to have it resolved, I am just upset.
When I receive the bushings do I need to super glue them in the slot?
Bob