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Hi OGR...  Does anyone know what happened to St Charles?  I placed a very large order or coal loads with them and they said they were moving could not fill the order for a long time and so I asked for my money back.  Not heard back and got no refund from them.

 Does anyone know if I just lost a bunch of money, or if they are reputable?  The guy emailed me once and I asked for my money back, and has not replied to further emails and their phone on the website is not taking messages or picking up.  Its been almost two and a half months!

Thnks!

 

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@FMC posted:

Bob same here. I placed a large order for coal loads almost a year ago. I spoke with them on the phone and was told that there was a sickness in the family and that my order would be filled. 

soo... does this mean you still didnt get the loads???

 

They gave me a story about moving and will be setting back up in a month, but its been two and still not getting any replies back...  I am fine with waiting, just wondering if they took my money!

@Super O Bob posted:

soo... does this mean you still didnt get the loads???

 

They gave me a story about moving and will be setting back up in a month, but its been two and still not getting any replies back...  I am fine with waiting, just wondering if they took my money!

Bob. No I have not received anything from my order. My account shows that the order is still pending. I placed my order back in November 2019 and my credit card was charged the full amount of the order. Then like you after a couple of months nothing. I spoke and exchanged e-mails with them back in January and again in March both times given the family illness story. They assured me that my order would be filled. 

I am pretty confident at this point that no coal loads will be coming in the mail.

 

 St. Charles is not looking very reputable. 

 

George

Last edited by FMC
@BradFish1 posted:

I hope you paid through PayPal I had to go through them to get my money back. This was over a year ago.

Yes I paid thru paypal...  I just wish they replied via email to let me know what is going on.  I had to request a refund thru paypal because it looks like this is a trend with them and i cant wait any longer...  I can wait a month or so, but a year?!  Then to not reply to any emails and not answer phone...

 

Thanks for your help...

 

@FMC posted:

Bob. No I have not received anything from my order. My account shows that the order is still pending. I placed my order back in November 2019 and my credit card was charged the full amount of the order. Then like you after a couple of months nothing. I spoke and exchanged e-mails with them back in January and again in March both times given the family illness story. They assured me that my order would be filled. 

I am pretty confident at this point that no coal loads will be coming in the mail.

 

 St. Charles is not looking very reputable. 

 

George

I ordered 48 coal loads!  so it was a huge bill.  I paid in full.  I would wait the few weeks they said but it looks like it will be a lot longer based on you still not having loads!

ok, I have an update...  I Called the owner because he had a cell number at bottom of the first email.  Seemed like a nice guy just buried with a move and real work for other companies.  So he issued me a refund and he should have the coal load casting back going by first of 2021...  So I will reorder then as he should be able to make them...

Last edited by Rich Melvin
@Super O Bob posted:

ok, I have an update...  I Called the owner because he had a cell number at bottom of the first email.  Seemed like a nice guy just buried with a move and real work for other companies.  So he issued me a refund and he should have the coal load casting back going by first of 2021...  So I will reorder then as he should be able to make them...

Good news that they will be back in business, they made good looking loads for Atlas hoppers.

Last edited by Rich Melvin

I refrained from comment because it’s been a while since I have spoken with Terry at St. Charles and I wasn’t sure what his current situation was. I’ve met Terry and his wife for dinner and my impression was he was another small business craftsman in our hobby trying to fill a specific niche. He was always polite and decent whenever we spoke.


That said I was very surprised by what I was reading here and had hoped for a satisfactory conclusion. I’m glad to see it seems to have had one. Thanks for the update.

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