Sunset Models. Translation needed.

In order to see if the cab is out of square you would have to take a picture of the engine from the side. The cab number should be horizontal in the camera lens.

The error is not evident from the picures you posted.

Pete

Thank-you Pete, does this picture help? Is it the 3661 number that you are referring to?

Do you still have the model, or is it in the buyer's possession?

If you have it, we need a photo taken at the cab level, directly from the side (not above or below).  It would be good to have the photo include the the surface the model is sitting on (for reference purposes) and part of the boiler.

I sure hope you don't have a buyer that's trying to scam you.

Jay

What Jay says. It should be taken directly from the side. From the last picture there doesn't appear to be anything wrong with it at least not to the degree implied.

Pete

The only thing I see is the LH cab rail is in the lower wrong hole. Is that what the buyer is talking about?

I sent the buyer return postage. I'm going to assess it when it is returned, I'll do what you all suggest and take the photo.

I wish it was evident in the pics I had taken... want to make sure a different train hasn't been put in the box.

Thank-you all so much!

Chuck,

I'm not sure, I quoted what he said in the initial post...

The vertical handrail on the fireman's side doesn't look like it's in the correct hole and/or position.  I'm not an expert on this 2-10-2 model so it may just be me.

Steve

I suspect buyers remorse. from the vague description and how easy it would be to fix......The worker at the factory just inserted it wrong, and when looking from the rear, the railing looks 'bent up'. 

Be careful, the buyer could be scamming you and swapping his messed up loco for yours. This sounds fishy to me

Your model looks ok.  Sunset jigs these things, and cabs etc., are always straight.  Me too - hope you are not getting scammed.

Too late for this transaction, but one thing for you to consider in the future. Take a sharpie marker and make a dot, or mark on a screw head in an inconspicuous place. I'd suggest somewhere on the bottom of the engine. Even if it's black on black, it will show up. It doesn't harm the engine and is easily cleaned off.  Most people, even if they see it won't think twice about it.

Take a close-up picture of your mark; time and date stamp your picture. It will help ensure that what you get back is what you shipped.

A bit more "post transaction" advice: Take a shot of each side, and the front and rear of the model with the camera level with the model. Use a tripod if you have one. If you don't have a tripod, rest the camera on something at the same height as the model. The more of an angle you have with the camera makes it more difficult to pick up problems like which we are discussing. Good Luck!

Simon

The digital images aren't costing you anything but time!

bellymoondrop posted:

Hello all you train lovers out there.

I recently sold an item;

SUNSET MODELS O Scale BRASS SP F SERIES 2-10-2 #3661 F-3 2-RAIL

Then I got a communication saying,

"The locomotive cab is bent out of square with the rest of the locomotive. It appears to be bent up in the rear, and with no damage to the paint, it seems it was assembled this way, with the damage not being caused in transit. This stands out like a sore thumb."

Suzanne,     Looking at the above pic, the buyer is saying the front of the cab roof (more or less above the "3" on the side) is LOWER than the back of the cab roof. You would need to measure up just past the "1" on the side, because the back corner of the cab roof is beveled inward. In other words, the straight edge across the bottom of the cab roof should be parallel with a line drawn across the tops of the numbers. Probably pretty trivial, but some of us modelers are a bit neurotic! These things are hand made and stuff happens on occasion!

Hope this helps!

Simon

I love this community. Thanks for your great suggestions and help.

I haven't refunded any money yet, and I have the option to appeal the return so if I think it is not the same item, no refund will be given. I want to be fair and assess this properly. You've all been tremendously helpful.

Suzanne

Simon Winter, I will do that as soon as it is returned, thank-you!

I also post in my for sale ad that all items are sold “as is” and there are no returns, only a guarantee the item will be non DOA. There are some insanely cheap train guys out there and I never underestimate people’s complete lack of integrity. Their mistake shouldn’t be your fault.

Mike CT posted:

Check the package-ing.  The molded foam box that came with the model.  Rough handling, during shipping, causes the model to move/shift inside the foam container, which can do damage to fragile brass models.  You should be able to note, where the foam, has been distorted by the model shifting, do to miserable handling.  Area where the foam has been distorted would also indicate model damage.   IMO.  Mike CT   Also note that brass, hand assembled models can have production defects. 

Possible but this looks more like buyers remorse. I will be surprised if there is anything wrong with this other than the handrail Chuck pointed out. Hopefully the item sent will be the item returned.

Pete

Suzanne, if you need an expert opinion, contact Gary Schrader. gs-sj1944@comcast.net. He does not provide a phone number until after you email him. 

He improves/fixes mistakes of  brass models  as well as makes prototype models for several brass O scale manufacturers. He is an expert on steam locomotives like SF, UP, SP, NYC, etc. steam engines. 

Don