I began some few years back by buying an MTH R-T-R set and have since purchased 2 more engines, various cars and various accessories and additional RealTrax pieces. Recently, I've begun to wonder if I went the wrong way. By that, I mean NOT my decision to go with O gauge, but my decision to go with MTH.
I have, at various times over the past several months/years, tried to communicate with MTH regarding various topics such as service, sales, product information, to name 3.
It hasn't been pleasant. I am now wondering if MTH is anything other than some folks who have contacts in the Chinese manufacturing community and are able to arrange for delivery of those products to the port of Baltimore for subsequent shipment to dealers.
I'm wondering if any of you train enthusiasts out there have any interesting experiences along the lines I've mentioned, I'd be interested in hearing about them.
For example, have any of you sent an email regarding anything other than sales and received a reply within the advertised 3 days?
One of the things I'm not sure about is whether the MTH company intends for the ordinary customer to be able to deal directly with them concerning parts/service/information, or do they intend for the customer to communicate with one of the company's "authorized" service facilities or dealers!
If people don't buy MTH O gauge, what do they buy -- Lionel?